Price Match Guarantee
If you book a Holiday with us and you find the same product or package for less on another website or Travel Agent within 24 hours of booking, we’ll give you the difference! Subject to terms & conditions below.
How to make a claim
Send an email to firstname.lastname@example.org within 24 hours of your booking, with the following:
The Order Number
You’ll find this in the confirmation email we sent you.
The name of the website or Travel agent/quote
Where you saw the cheaper hotel or flight or package on, together with a screenshot of the offer and details of full price, your full name and a contact telephone number in case we need to reach you.
You’ll receive an automated acknowledgment of your request; we’ll review the details and get back to you with an answer, via email, within three working days.
Once we’ve processed your claim, please allow 14 days for the payment to be credited to the same card used to make the original booking. This will appear as a second transaction in your statement; the time taken for the payment to appear on the credit or debit card statement varies, so the amount may not show on your next statement.